This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox on Ubuntu LTE with WSL2 and GWSL - Crashs all the time

atomino2000
atomino2000
more options

Hello,

what can i do when i get a message "Sorry. We just need to do one small thing to keep going." with <Restart Firefox> or "Gah. Your tab just crashed." all the time i open firefox? A restart with Add-Ons disabled does not help. I send the troubleshooting information from Help/Troubleshooting information. As one can see Firefox does not seem to produce crash reports either.

Kind regards Atomino Zweitausend

Hello, what can i do when i get a message "Sorry. We just need to do one small thing to keep going." with <Restart Firefox> or "Gah. Your tab just crashed." all the time i open firefox? A restart with Add-Ons disabled does not help. I send the troubleshooting information from Help/Troubleshooting information. As one can see Firefox does not seem to produce crash reports either. Kind regards Atomino Zweitausend
Attached screenshots

Chosen solution

Hi FredMcD,

i downloaded and unzipped the recommended version and ran it from the ./firefox folder (my location was /tmp/firefox). It worked. Then I removed the currently installed firefox-esr package and reinstalled the firefox package with apt. Now it works (it's magic).

I assume something was wrong with my profile.

Thanks for the recommendation.

Kind regards Atomino

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

atomino2000
atomino2000 Question owner
more options

Chosen Solution

Hi FredMcD,

i downloaded and unzipped the recommended version and ran it from the ./firefox folder (my location was /tmp/firefox). It worked. Then I removed the currently installed firefox-esr package and reinstalled the firefox package with apt. Now it works (it's magic).

I assume something was wrong with my profile.

Thanks for the recommendation.

Kind regards Atomino