This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Need to get address book, etc from back up HDD

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by AgnesRM

psuddeth1
psuddeth1
more options

I updated from Windows 7 to W10,and would like to import my address book, folders, etc. from my back-up HDD disc. When I go to Thunderbird>Tools>Import I'm given the message "No application to import data from found." with no Browse option. What do I do?

I updated from Windows 7 to W10,and would like to import my address book, folders, etc. from my back-up HDD disc. When I go to Thunderbird>Tools>Import I'm given the message "No application to import data from found." with no Browse option. What do I do?

All Replies (1)

AgnesRM
AgnesRM
more options

Read the article on 'Profiles - Where Thunderbird stores your messages and other user data', and especially the part about moving your profile. You can easily retrieve all the folders, emails, addresses and settings - everything at once in one simple process, as long as the Profile folder is complete. If you used a backup tool that makes incremental backups or compresses or encrypts the backup you will need to restore with the same tool to create a complete profile folder and contents.