Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Login Issues with websites

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

more options

When using Firefox, I cannot login to certain websites that I can login to using Chrome. When this happens, I am always told to use Chrome to solve my issues and it usually works.

I am currently having issues logging into "nespresso.com". The user name (email) and password are correct and work when using Chrome.

Please advise. I really don't like having to rely on Chrome!

When using Firefox, I cannot login to certain websites that I can login to using Chrome. When this happens, I am always told to use Chrome to solve my issues and it usually works. I am currently having issues logging into "nespresso.com". The user name (email) and password are correct and work when using Chrome. Please advise. I really don't like having to rely on Chrome!

All Replies (1)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.