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No puedo iniciar sesión de lector de DNI electrónico (smart card reader)

doctorpereda
doctorpereda
more options

Hola! Intento iniciar sesión de mi smart card reader marca Trust (perfectamente compatible con el DNI 3.0 y con Mac Pro) y con todos los certificados bajados desde el portal de la DGP. Desde Firefox, Administración de dispositivos y, luego de pedirme varias veces la password a repetición, finaliza cerrando Firefox de golpe. Adjunto el error que salta al cerrarse. En ocasiones muy poco frecuentes, logro loguearme pero, los sitios web que piden DNI electrónico, me piden también la password sin éxito y veo que en administración de dispositivos, se ha cerrado la sesión. El error que sale al cerrarse Firefox es el siguiente:

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: reset-search-defaults%40mozilla.com:2.1.0,addons-search-detection%40mozilla.com:1.0.1,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,drae%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9 AvailablePhysicalMemory: 2566053888 AvailableSwapMemory: 0 BuildID: 20211103134640 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1637659976 DOMIPCEnabled: 1 ExperimentalFeatures: media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1636116597 MacAvailableMemorySysctl: 85 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1637659916 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 263094272 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 83623 StartupCrash: 0 StartupTime: 1637659916 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.1.0","locale":"es-ES"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro13,2","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"es-ES","intl":{"requestedLocales":["es-ES"],"availableLocales":["es-ES","en-US"],"appLocales":["es-ES","en-US"],"systemLocales":["es-ES"],"regionalPrefsLocales":["es-ES"],"acceptLanguages":["es-ES","es","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"ES","browser.search.widget.inNavBar":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"signon.autofillForms":false,"signon.generation.enabled":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":17993,"resetDate":18696,"firstUseDate":17993},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18742},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18936},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18938,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Ask the user if they would like to use a specified search engine as the default.","name":"Reset Search Defaults","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18938,"signedState":3},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18938,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18938,"signedState":3}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Seguir la configuración del sistema operativo para botones, menús y ventanas.","name":"Tema del sistema — automático","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18696,"updateDay":18696},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"6835b7d2-6247-5a44-ad27-4969e639fe69"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"69793ca4-5493-594a-93fa-6e01c67662e3"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",16:"TaskController #1",15:"TaskController #0",17:"TaskController #2",18:"TaskController #3",19:"Cache2 I/O",20:"Cookie",23:"Worker Launcher",24:"Renderer",25:"WRWorker#0",28:"WRWorker#3",33:"Compositor",29:"WRWorkerLP#0",26:"WRWorker#1",27:"WRWorker#2",35:"ImageIO",31:"WRWorkerLP#2",30:"WRWorkerLP#1",32:"WRWorkerLP#3",36:"IPDL Background",37:"DOM Worker",37:"QuotaManager IO",51:"TRR Background",43:"StyleThread#0",44:"StyleThread#1",45:"StyleThread#2",47:"ImageBridgeChld",49:"WRSceneBuilderLP#1",50:"WRRenderBackend#1",48:"WRSceneBuilder#1",54:"GMPThread",55:"ProcessHangMon",58:"BgIOThreadPool #1",61:"DNS Resolver #1",62:"BackgroundThreadPool #3",63:"DNS Resolver #2",64:"DNS Resolver #3",66:"mozStorage #1",67:"mozStorage #2",70:"mozStorage #3",73:"DOM Worker",74:"DOM Worker",75:"URL Classifier",84:"mozStorage #4",90:"StreamTrans #36",92:"StreamTrans #38",84:"DNS Resolver #4",86:"StreamTrans #48",78:"DOM Worker",73:"WRSceneBuilder#4",74:"WRSceneBuilderLP#4",75:"WRRenderBackend#4", Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: about:newtab UptimeTS: 60.39148506 Vendor: Mozilla Version: 94.0.1 useragent_locale: es-ES

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

Agradezco inmensamente vtra ayuda. Saludos.

Hola! Intento iniciar sesión de mi smart card reader marca Trust (perfectamente compatible con el DNI 3.0 y con Mac Pro) y con todos los certificados bajados desde el portal de la DGP. Desde Firefox, Administración de dispositivos y, luego de pedirme varias veces la password a repetición, finaliza cerrando Firefox de golpe. Adjunto el error que salta al cerrarse. En ocasiones muy poco frecuentes, logro loguearme pero, los sitios web que piden DNI electrónico, me piden también la password sin éxito y veo que en administración de dispositivos, se ha cerrado la sesión. El error que sale al cerrarse Firefox es el siguiente: AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: reset-search-defaults%40mozilla.com:2.1.0,addons-search-detection%40mozilla.com:1.0.1,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,drae%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9 AvailablePhysicalMemory: 2566053888 AvailableSwapMemory: 0 BuildID: 20211103134640 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1637659976 DOMIPCEnabled: 1 ExperimentalFeatures: media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1636116597 MacAvailableMemorySysctl: 85 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1637659916 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 263094272 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 83623 StartupCrash: 0 StartupTime: 1637659916 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.1.0","locale":"es-ES"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro13,2","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"es-ES","intl":{"requestedLocales":["es-ES"],"availableLocales":["es-ES","en-US"],"appLocales":["es-ES","en-US"],"systemLocales":["es-ES"],"regionalPrefsLocales":["es-ES"],"acceptLanguages":["es-ES","es","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"ES","browser.search.widget.inNavBar":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"signon.autofillForms":false,"signon.generation.enabled":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":17993,"resetDate":18696,"firstUseDate":17993},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18684},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18742},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18936},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18938,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Ask the user if they would like to use a specified search engine as the default.","name":"Reset Search Defaults","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18938,"signedState":3},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18938,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18938,"signedState":3}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Seguir la configuración del sistema operativo para botones, menús y ventanas.","name":"Tema del sistema — automático","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18696,"updateDay":18696},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"6835b7d2-6247-5a44-ad27-4969e639fe69"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"69793ca4-5493-594a-93fa-6e01c67662e3"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",16:"TaskController #1",15:"TaskController #0",17:"TaskController #2",18:"TaskController #3",19:"Cache2 I/O",20:"Cookie",23:"Worker Launcher",24:"Renderer",25:"WRWorker#0",28:"WRWorker#3",33:"Compositor",29:"WRWorkerLP#0",26:"WRWorker#1",27:"WRWorker#2",35:"ImageIO",31:"WRWorkerLP#2",30:"WRWorkerLP#1",32:"WRWorkerLP#3",36:"IPDL Background",37:"DOM Worker",37:"QuotaManager IO",51:"TRR Background",43:"StyleThread#0",44:"StyleThread#1",45:"StyleThread#2",47:"ImageBridgeChld",49:"WRSceneBuilderLP#1",50:"WRRenderBackend#1",48:"WRSceneBuilder#1",54:"GMPThread",55:"ProcessHangMon",58:"BgIOThreadPool #1",61:"DNS Resolver #1",62:"BackgroundThreadPool #3",63:"DNS Resolver #2",64:"DNS Resolver #3",66:"mozStorage #1",67:"mozStorage #2",70:"mozStorage #3",73:"DOM Worker",74:"DOM Worker",75:"URL Classifier",84:"mozStorage #4",90:"StreamTrans #36",92:"StreamTrans #38",84:"DNS Resolver #4",86:"StreamTrans #48",78:"DOM Worker",73:"WRSceneBuilder#4",74:"WRSceneBuilderLP#4",75:"WRRenderBackend#4", Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: about:newtab UptimeTS: 60.39148506 Vendor: Mozilla Version: 94.0.1 useragent_locale: es-ES Este informe también contiene información sobre el estado de la aplicación cuando se cerró. Agradezco inmensamente vtra ayuda. Saludos.

All Replies (1)

alex_mayorga
alex_mayorga
  • Moderator
more options

¡Hola!

Sentimos mucho que Firefox se te cuelgue inesperadamente. Si sigues los pasos que te explicamos a continuación, podrás facilitarnos la identificación de un informe de fallos que nos ayudará a saber más sobre la causa de ese fallo en Firefox.

El informe de fallo incluye varias páginas de información. Necesitamos los números de identificación para poder acceder al informe completo.

  1. En la barra de direcciones, escribe about:crashes y presiona Enter. Te aparecerá una lista de todos los informes de fallos enviados, parecida a la que te mostramos más abajo.
  2. Copia los ID de los 5 informes más recientes que empiecen por bp- y pégalos en la caja de texto "Enviar respuesta" en el foro.

Nota: Si uno de los ID más recientes no empieza por bp-, haz clic en él para enviarlo.

(Por favor, no hagas ninguna captura de pantalla de tus cierres, solo tienes que copiar y pegar los ID. La imagen que aparece más abajo es un ejemplo de lo que debería aparecerte en tu ventana de Firefox).

aboutcrashesFx57

¡Muchas gracias por tu ayuda!

Si quieres más información sobre cómo solucionar problemas de este tipo, consulta el artículo Firefox se cierra inesperadamente: cómo resolverlo, evitarlo y conseguir ayuda para solucionarlo.

¡Gracias!