This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thubderbird portable repeated crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

enrico.sciubba
enrico.sciubba
more options

1) I have installed TB portable on an external disc, and run it alternatively from two or three different workstations. This has been working fine for years

2) starting 18 months ago, I experienced repeated (but unfrequent) crashes. I had to reinstall TB portable (different profile.ini etc...) and to try to recover the lost mails from my backups.

3) since last march/april, I had more frequent crashes, and lost massive amounts of mails. TB does not find its old profiles, does not store all mails in the "inbox" I want it to (have 4 different accounts all funneled to the "inbox").

4) I cannot solve the problem myself and asked for "expert advice" around here. They only came up with patches, so now I have a TB version installed on my home PC, and when I move I must first copu it (9GB!) to my external disc and then get on the move... and the same every time I change location!

HELP????

1) I have installed TB portable on an external disc, and run it alternatively from two or three different workstations. This has been working fine for years 2) starting 18 months ago, I experienced repeated (but unfrequent) crashes. I had to reinstall TB portable (different profile.ini etc...) and to try to recover the lost mails from my backups. 3) since last march/april, I had more frequent crashes, and lost massive amounts of mails. TB does not find its old profiles, does not store all mails in the "inbox" I want it to (have 4 different accounts all funneled to the "inbox"). 4) I cannot solve the problem myself and asked for "expert advice" around here. They only came up with patches, so now I have a TB version installed on my home PC, and when I move I must first copu it (9GB!) to my external disc and then get on the move... and the same every time I change location! HELP????

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

In the meantime, try running TB in safe/troubleshoot mode (hold Shift when launching TB). Also try with Windows running in safe mode.