Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sync&bookmarks

  • 2 replies
  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

more options

ok been using Firefox on more then 1 computer, i use sync on each computer, when i open my book marks i get a very long list over & over of folders & book marks that is not what i want or isn't the way saved book marks 2 me should look like, i even try moving deleting duplicates that is listed over & over how 2 get the techs at fire fox 2 get rid of this unwanted issue problem? since fire fox wont allow me cause of softwear issue & fire fox hangs up stops responding a lot

ok been using Firefox on more then 1 computer, i use sync on each computer, when i open my book marks i get a very long list over & over of folders & book marks that is not what i want or isn't the way saved book marks 2 me should look like, i even try moving deleting duplicates that is listed over & over how 2 get the techs at fire fox 2 get rid of this unwanted issue problem? since fire fox wont allow me cause of softwear issue & fire fox hangs up stops responding a lot

All Replies (2)

more options

Let's start with this; If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Type https://accounts.firefox.com/settings<enter> in the address bar. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

If any errors are reported: https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional

The places.sqlite file contains your History and Bookmarks. And it looks like it is corrupted.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox. The browser should then create a new place.sqlite and recover your bookmarks from the backup files.

Note: Your history is not backed up and will be lost.

more options

Sync is supposed to share data between different profiles and/or systems. But sometimes something goes wrong.

Read these instructions carefully before doing anything ! !

After shutting down sync, I suggest you fix one of the bookmark files. Do Not reconnect sync until you are told.

Once you have fixed one of the profiles,

Shut down the old sync.

Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings

This will clean out the old data

After, create a new sync using the system/profile that has the data. Wait for a while until the syncing is done before adding any new members to the sync.

Note: Before adding any other members, open them in the browser and remove its bookmarks.