This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird not retrieving new emails (2 on Zoho, 2 on gmail, and 1 on yahoo)

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by Wayne Mery

more options

I am using Thunderbird 91.3.2 (64-bit) on an Ubuntu 20.04 base Linux distribution (KFocus). I have 5 email accounts configured - 2 on Zoho, 2 on gmail, and 1 on yahoo. Just recently, after the initial retrieval of emails, it has stopped retrieving new emails from the 2 Zoho accounts. When Thunderbird first starts up, it retrieves all new emails form all accounts, but then will only update the 2 gmail accounts and the 1 yahoo account. If I quite Thunderbird and start it back up again, it will then retrieve all new emails from all accounts, and then again just update the 3 non-Zoho accounts. I have had all of these accounts for many years, and Thunderbird has always worked with all of these accounts until now. Any help/suggestions will be appreciated.

Thanks!

I am using Thunderbird 91.3.2 (64-bit) on an Ubuntu 20.04 base Linux distribution (KFocus). I have 5 email accounts configured - 2 on Zoho, 2 on gmail, and 1 on yahoo. Just recently, after the initial retrieval of emails, it has stopped retrieving new emails from the 2 Zoho accounts. When Thunderbird first starts up, it retrieves all new emails form all accounts, but then will only update the 2 gmail accounts and the 1 yahoo account. If I quite Thunderbird and start it back up again, it will then retrieve all new emails from all accounts, and then again just update the 3 non-Zoho accounts. I have had all of these accounts for many years, and Thunderbird has always worked with all of these accounts until now. Any help/suggestions will be appreciated. Thanks!

Modified by Wayne Mery

All Replies (1)

more options

According to many other users' reports, zoho have fixed their problem at the end of last week.