This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download failure

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

bigleymc
bigleymc
more options

I tried to download Libre word processing three times and it said it downloaded but it did not. I hit the icon, it flashes on the screen and disappears. I noticed a help feature from Libre but it doesn't work either as the instructions are impossible to follow.

How can I get Libre Office downloaded so it works on my Windows 10 PC?

Thanks, Mark

I tried to download Libre word processing three times and it said it downloaded but it did not. I hit the icon, it flashes on the screen and disappears. I noticed a help feature from Libre but it doesn't work either as the instructions are impossible to follow. How can I get Libre Office downloaded so it works on my Windows 10 PC? Thanks, Mark

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Are you getting it from here? Show us the issue.

https://www.libreoffice.org/donate/dl/win-x86_64/7.2.4/en-US/LibreOffice_7.2.4_Win_x64.msi

Modified by jonzn4SUSE

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

FredMcD
FredMcD
more options

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.