This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I go to "new message" in one email account, it opens but with a message already inside. Help

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by david

Dallas Hodge
Dallas Hodge
more options

I have several email accounts on Thunderbird. But as of late I have one email acct that whenever I want to go to "New Message" it opens a window with a message from an old email like a template. I deleted all the emails from and to the party where the message came from but no luck. Can anyone help get rid of that New Message? My other accounts are working just fine. Thank you

I have several email accounts on Thunderbird. But as of late I have one email acct that whenever I want to go to "New Message" it opens a window with a message from an old email like a template. I deleted all the emails from and to the party where the message came from but no luck. Can anyone help get rid of that New Message? My other accounts are working just fine. Thank you

All Replies (1)

david
david
  • Top 10 Contributor
more options

This sounds like a template, so I suggest you look in the Templates folder. Check also that you may have an addon such as Smarttemplates or Quicktext.