This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't make a login QR from a phone.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Paul

NomadicVoxel
NomadicVoxel
more options

I've noticed a weird issue that might just be from a bad assumption, idk.

Have Firefox on Android logged in and all. Also have FF on an iPad, I've changed my password so the FF account is disconnected and I need to redo the login. Understandable.

So I go to log in on the iPad, and decide to go the QR route. Supposed to open firefox.com/pair on the device that is logged in, cool. But when I do that on the Android Firefox, I get forwarded to the Unsupported page. Even if I request the desktop site.

I get it, the usual assumption is that if the phone is trying to open that page, they might be trying to log in on the phone but doing it wrong. But am I correct that there's no way to force the phone to make the code instead so I can pair a second mobile device?

I've noticed a weird issue that might just be from a bad assumption, idk. Have Firefox on Android logged in and all. Also have FF on an iPad, I've changed my password so the FF account is disconnected and I need to redo the login. Understandable. So I go to log in on the iPad, and decide to go the QR route. Supposed to open firefox.com/pair on the device that is logged in, cool. But when I do that on the Android Firefox, I get forwarded to the Unsupported page. Even if I request the desktop site. I get it, the usual assumption is that if the phone is trying to open that page, they might be trying to log in on the phone but doing it wrong. But am I correct that there's no way to force the phone to make the code instead so I can pair a second mobile device?

All Replies (4)

NomadicVoxel
NomadicVoxel Question owner
more options

Btw yeah I know I could just use a password. Only catch is I was in public at the time and didn't want anything shoulder surfing.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am sorry that the QR route did not work on this occasion, but can you connect using the offered email option?

NomadicVoxel
NomadicVoxel Question owner
more options

I was able to do it with the email, yes. Wasn't sure who to write about the bug with the QR page not working right.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi,

If you want to file a bug report or feature request, see File a bug report or feature request for Mozilla products for details.