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Email newsletter with a lot of boxes (looks framed)

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by Toad-Hall

aimi
aimi
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Hello guys :)

We are a business actively sending in email newsletters on New Arrivals and so on, and we are using Thunderbird for our emails.

A recent newsletter looks framed when we view it from Thunderbird, but the boxes are not there from the Gmail view.

Hope someone can help us out. Cheers!

Hello guys :) We are a business actively sending in email newsletters on New Arrivals and so on, and we are using Thunderbird for our emails. A recent newsletter looks framed when we view it from Thunderbird, but the boxes are not there from the Gmail view. Hope someone can help us out. Cheers!
Attached screenshots

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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I will assume that is in compose, as those are table borders than normally only appear in the compose window.

aimi
aimi Question owner
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Hi @Matt

Thank you for your reply :) Nope, this is not from the compose window. It is a direct view of the email received.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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It's as if the incoming mail thinks it's 'edit as new message' - like a draft email - I'm sure I've seen that before - it was a while ago.

Please check what is set up for the Drafts etc.

  • Right click on mail account name folder in Folder Pane and select 'Settings'
  • This opens Account Settings in new tab
  • click on 'Copies & Folders'

Please check: Keep Draft messages in:

  • If this is an imap mail account - select 'Other' and choose 'Drafts on imap account name'

Does the mail account have more than one identity ?

  • Select mail account name in left pane
  • on right - click on 'Manage Identities' button
  • If there is more than one identity - select each in turn to check what is set up for 'Drafts'.

If you change anything please restart Thunderbird.