Sending Email
I need help right away in sending my emails. I've tried all of your help listed but nothing works. I was able to receive my emails right after getting a new computer with windows 11 but 2 weeks later I suddenly was not able to send anything. My provider Rise Broadband (FKA: Skybeam) said that it was because of Thunderbird as they got everything set up that should work but the send just will not work. I don't know how to get in touch with you as there is no phone number listed. Thunderbird does have the correct passwords. Could it be that Thunderbird is wanting to put skybeam.com instead of the current securemail.risebroadband.net? Please get in touch with me regarding this issue...please! [edited email from public] @skybeam.com is my email address. Kathy Luke.
Modified by James
All Replies (5)
Just to clarify, why do you have two smtp servers? Are there two email accounts? More info on that may help.
I wish your reply was the answer; however, that screenshot was when we first started in trying to solve the problems, but now Rise Broadband (FKA: SKYBEAM) had me set the outgoing settings: Outgoing SMTP Description: ... @skybeam.com Server Name: securemail.risebroadband.net Port 465 User: ... @skybeam.com Authentication: Normal Password Connection Security: SSL/TLS
Note: securemail.risebroadband.net is the default SMTP server & the old one was deleted. At any rate, thanks for trying to help.
Modified by James
What error messages are you seeing? Is the account at tools>Account settings>account pointing to the proper smtp server?
Unfortunately it did not. My settings are as follows: Description: ... @skybeam.com Server Name: securemail.risebroadband.net Port: 465 (note-I've toggled back & forth with 587 & 25 as well) none work User: akluke@skybeam.com Authentication: Normal Password Connection Security: SSL/TLS (I've tried STARTTLS as well)
This is the error message that always comes up: Login to Server securemail.risebroadband.net with user name ... @skybeam.com failed. Then there are 3 windows that say Retry......Enter New Password...Cancel. I've selected retry many times & I've entered a new password but still nothing. When I select Cancel another window pops up saying "unable to authenticate outgoing server SMTP securemail.risebroadband.net. Please check the password & verify the authentication method.
A family member found that something called PING is the trouble but didn't know how to correct it. He suggested I drop Thunderbird & go to Outlook. When Thunderbird works I really do like it & want to stay but I've got to get some help that can find why I can't SEND emails. Any suggestions are more than welcome.
Modified by James
akluke said
A family member found that something called PING is the trouble but didn't know how to correct it. He suggested I drop Thunderbird & go to Outlook.
Well that is amusing, PING is a network command that is not implemented on all network devices or servers. What that has to do with sending mail entirely escapes me. So does the advice to use outlook, except your relative is perhaps familiar with the software.
I tested the server and it does appear to be well configured, so I guess that the next logical step is to log the connection and see what is actually happening as Thunderbird assumes unknown connection failure have something to do with the password.
I discuss how to do the logging here https://thunderbirdtweaks.blogspot.com/2021/10/logging-mail-sending-in-thunderbird.html Note that the All is case sensitive.
If you have an anti virus scanning outgoing mail you might disable that and try before you go to logging as mail scanners have a long history of causing mail to simply fail.