This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Profile issue

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Matt

gurugordon
gurugordon
more options

Thunderbird was not remembering passwords. As per the TB help db, we deleted file pkcs11.txt from profile. We restarted TB but problem did not go away. We decided to delete and reinstall the program. With the new install there is no pkcs11.txt file in the profile, and we are obviously unable to download any emails. Restarting TB did not reinstall the file. Where do we go from here?

Thunderbird was not remembering passwords. As per the TB help db, we deleted file pkcs11.txt from profile. We restarted TB but problem did not go away. We decided to delete and reinstall the program. With the new install there is no pkcs11.txt file in the profile, and we are obviously unable to download any emails. Restarting TB did not reinstall the file. Where do we go from here?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Did you jump to the current release from an old version? Perhaps something prior to V65?