This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird moving an email from inbox to local folders with proton mail.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

ray83
ray83
more options

When deleting an email from inbox, proton mail deletes that email. When moving an email from inbox to local folders, proton mail fails to delete that email. The following is from proton mail support: When you delete a message in Thunderbird, the message will be moved to the Trash folder on the ProtonMail account, this means the message is not permanently deleted, only moved to the Trash folder, and this works.

In the case of moving a message to a local folder, Thunderbird will attempt to permanently delete the message from the source folder (Inbox in your case), and since this is not a supported feature in ProtonMail, the message is retained in the All Mail folder only.

ProtonMail might support permanently deleting messages from folders in the future, however, at the moment we are not able to provide a timeline for when this might happen.

Any suggestions? Thank you.

When deleting an email from inbox, proton mail deletes that email. When moving an email from inbox to local folders, proton mail fails to delete that email. The following is from proton mail support: When you delete a message in Thunderbird, the message will be moved to the Trash folder on the ProtonMail account, this means the message is not permanently deleted, only moved to the Trash folder, and this works. In the case of moving a message to a local folder, Thunderbird will attempt to permanently delete the message from the source folder (Inbox in your case), and since this is not a supported feature in ProtonMail, the message is retained in the All Mail folder only. ProtonMail might support permanently deleting messages from folders in the future, however, at the moment we are not able to provide a timeline for when this might happen. Any suggestions? Thank you.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

My suggestion is to ask yourself exactly why you are paying for a product like proton mail. Their selling point is end to end encryption. But what does that really mean? For your recipients and your professional appearance in using it. If you send mail to me, all I get is a link to their web site by email and I have to already know the password you set.

I do not consider this email https://protonmail.com/support/knowledge-base/encrypt-for-outside-users/ They do obviously. I consider it being emailed a time limited link. The content is not even going into your recipients archived correspondence.