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trouble transferring thunderbird to new laptop; address book did not transfer but emails did

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by Toad-Hall

martha7
martha7
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I bought a samsung galaxy laptop that had to be returned to Costco within the 90 day period because of multiple problems that Billings Tech Guys company said indicated it should be returned and would be too expensive to fix if it could be fixed. So I tried to install thunderbird to the new samsung galaxy pro laptop I am currently using. I got the emails, but the address book was just blank. What happened to the addresses? How can I find them?

I bought a samsung galaxy laptop that had to be returned to Costco within the 90 day period because of multiple problems that Billings Tech Guys company said indicated it should be returned and would be too expensive to fix if it could be fixed. So I tried to install thunderbird to the new samsung galaxy pro laptop I am currently using. I got the emails, but the address book was just blank. What happened to the addresses? How can I find them?

All Replies (2)

martha7
martha7 Question owner
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I put the profiles from thunderbird on the old computer into dropbox. But when I tried to put them onto the new laptop that file turned out to be empty even though it said it was 15GB. I couldn't get any addresses off it and now the old computer has been wiped and returned already

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Please post all future comments in this question - do not create any more questions on this topic because it is impossible for people to keep leaping about wondering where the next comment may get posted and it loses continuity of conversation.

You can always get back to this question by using the email you receive. At the bottom of the email it will show a green button with text 'Mark it as Solved' and just to the right of the button it says 'This doesn't solve my problem' which is a link - click on the text that says 'This doesn't solve my problem' and it will auto open in a browser on the question you created.

Alternatively, in the browser, create a bookmark which takes you to your Support Forum Profile where you can see all the questions etc that you have asked. This is a link to your profile: https://support.mozilla.org/en-US/user/martha7


re: I put the profiles from thunderbird on the old computer into dropbox. I need to know what folder you are getting off dropbox as it is important and can make a difference. What exactly have you got on dropbox ? Did you copy/backup the 'Thunderbird' folder to dropbox ? Meaning this Thunderbird folder : C://Users/User name/Appdata/Roaming/Thunderbird OR Did you just copy the actual 'profile name' folders to dropbox ? Profile name folders are located in the 'Profiles' folder: C://Users/User name/Appdata/Roaming/Thunderbird/Profiles/'profile name' The 'profile name' folders that look similar to this: 'abc1245t.default' or 'abc1245t.default-release '