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I'm locked out of my developer account

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Paul

fruizg
fruizg
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Trying to login to update one of my many published Firefox plugins. It won't take any code from Google Authenticator (Firefox channel), and it won't take any of my saved recovery codes for Firefox. What's going on? I can't even get any support or ask a question from that account.

BTW, the email for the account in question is [edited email from public] @gmail.com

Of course, I can leave the plugins unsupported, but I don't think that's what you want. Any help will be welcome.

F. Ruiz

Trying to login to update one of my many published Firefox plugins. It won't take any code from Google Authenticator (Firefox channel), and it won't take any of my saved recovery codes for Firefox. What's going on? I can't even get any support or ask a question from that account. BTW, the email for the account in question is [edited email from public] @gmail.com Of course, I can leave the plugins unsupported, but I don't think that's what you want. Any help will be welcome. F. Ruiz

Modified by James

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I recommend that you contact the add-ons team directly through their community forum at:

https://discourse.mozilla.org/c/add-ons/addons-mozilla-org/109