Gmail freezes & keeps trying to connect; problem began in March
Gmail freezes & keeps trying to connect. All other sites work & there is no problem with internet connection or speed. Refreshing the tab does not help. I have to close and restart Firefox. I've tried disabling all extensions but as this only happens once every day or so it is difficult to troubleshoot. I have these extensions: AdBlocker Ultimate; Copy Page Address; Copy PlainText; DuckDuckGo Privacy Essentials; Enhancer for YouTube; Google Page Translate; Reverse Google Image Search; Tab Mix - Links; Wikipedia-En; YouTube search engine. Thanks.
All Replies (5)
Hai, have you try to delete the cache? If not try to do that and check it whether will it still freezing?
Link: https://www.thewindowsclub.com/clear-cache-cookies-browsing-history-chrome-firefox
If still can't, try to disable all the extension first.
BigFish said
Hai, have you try to delete the cache? If not try to do that and check it whether will it still freezing? Link: https://www.thewindowsclub.com/clear-cache-cookies-browsing-history-chrome-firefox If still can't, try to disable all the extension first.
Thanks, BigFish. Since this problem doesn't occur everyday, it is difficult to troubleshoot. Yes, I've cleared the cache and disabled all extensions in the past. What I have not tried, or at least don't recall if I have, is disabling the extensions while gmail is frozen, so I'll attempt that the next time and if it does not work, I will try disabling one extension at a time and perhaps, over many days, find the culprit. If any of these work, I'll update this post.
Thanks for the reply, hope it work :D
BigFish said
Hi Bigfish. Google Mail has frozen twice today & I remembered to collect Firefox data. DuckDuckGo Privacy Essentials, AdBlocker Ultimate and YouTube search engine are only extensions enabled. Here is the raw data {
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BigFish said
Name: Firefox Version: 102.0.1 Build ID: 20220705093820 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Windows_NT 6.1 7601 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 29 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 7.9 GB Disk Space Available: 257 GB
Crash Reports for the Last 3 Days Firefox Features
Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org
Remote Features bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100: active bug-1712189-rollout-keep-firefox-up-to-date-even-when-it-is-not-ru-release-90-94: active bug-1766618-rollout-disable-websocket-over-http2-release-91-100: active
Remote Processes
Type: Privileged About Count: 1
Type: Isolated Web Content Count: 21
Type: Extension Count: 1
Type: Isolated Service Worker Count: 1
Type: Preallocated Count: 3
Type: GPU Count: 1
Type: Socket Count: 1
Add-ons
Name: AdBlocker Ultimate Type: extension Version: 3.7.18 Enabled: true ID: adblockultimate@adblockultimate.net
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org
Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org
Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.6.27 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org
Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org
Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org
Name: YouTube search engine Type: extension Version: 1.2 Enabled: true ID: {2a168bd0-55d2-466f-9c68-077c416943be}
Name: Copy Page Address (WebExtensions) Type: extension Version: 1.0 Enabled: false ID: cpa@mozilla.org
Name: Copy PlainText Type: extension Version: 1.13 Enabled: false ID: copyplaintext@eros.man
Name: Enhancer for YouTube™ Type: extension Version: 2.0.115 Enabled: false ID: enhancerforyoutube@maximerf.addons.mozilla.org
Name: Google Page Translate Type: extension Version: 2.0.0 Enabled: false ID: google-page-translator-en-ja@id.pokemori.jp
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Name: Tab Mix - Links Type: extension Version: 0.1.0 Enabled: false ID: webext@tabmixplus.org
Name: uBlock Origin Type: extension Version: 1.43.0 Enabled: false ID: uBlock0@raymondhill.net
Name: Web Archives Type: extension Version: 3.1.0 Enabled: false ID: {d07ccf11-c0cd-4938-a265-2a4d6ad01189}
Name: Wikipedia-EN Type: extension Version: 1.0 Enabled: false ID: {b26a78b4-61a1-49cd-ba48-2d1c95c27f50}
Name: Windscribe - Free Proxy and Ad Blocker Type: extension Version: 3.4.4 Enabled: false ID: @windscribeff
Name: Youtube to MP3 Converter - YTMP3.EU Type: extension Version: 4.5 Enabled: false ID: {2eded70b-8e41-4c8a-8067-771da68fe474}
Graphics
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