This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email account fails login

more options

email account fails to login, triggers blocking by host

One of six email accounts consistently triggers a "fail" by the host server, leading to the blocking of my mails and web pages.

Thunderbird 102.2.2 install may have been the source of the problem. Updated now to 102.3.0 but still a problem.

All of the parameters of the bad account are the same as other, successful accounts.

Also, the parameters on the host are the same, and the password is the same on host and in Thunderbird.

I need to retain the old emails on the account for my records; I can forward new mails to another account.

How can I retain the old emails for reference while preventing the account from trying to login? Can I delete the account but retain the old emails??

HOST LOG:

2022-09-21 12:29:01.084 [8535] no host name found for IP address 24.60.208.199 2022-09-21 12:29:01.084 [8535] list matching forced to fail: failed to find host name for 24.60.208.199 2022-09-21 12:29:03.150 [8535] dovecot_plain authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data (set_id=jerry@stopbullyingcoalition.org) 2022-09-21 12:31:52.182 [8535] dovecot_login authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data 2022-09-21 12:34:37.182 [8535] SMTP command timeout on TLS connection from ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465

email account fails to login, triggers blocking by host One of six email accounts consistently triggers a "fail" by the host server, leading to the blocking of my mails and web pages. Thunderbird 102.2.2 install may have been the source of the problem. Updated now to 102.3.0 but still a problem. All of the parameters of the bad account are the same as other, successful accounts. Also, the parameters on the host are the same, and the password is the same on host and in Thunderbird. I need to retain the old emails on the account for my records; I can forward new mails to another account. How can I retain the old emails for reference while preventing the account from trying to login? Can I delete the account but retain the old emails?? HOST LOG: 2022-09-21 12:29:01.084 [8535] no host name found for IP address 24.60.208.199 2022-09-21 12:29:01.084 [8535] list matching forced to fail: failed to find host name for 24.60.208.199 2022-09-21 12:29:03.150 [8535] dovecot_plain authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data (set_id=jerry@stopbullyingcoalition.org) 2022-09-21 12:31:52.182 [8535] dovecot_login authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data 2022-09-21 12:34:37.182 [8535] SMTP command timeout on TLS connection from ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465

Chosen solution

Have given up. Set up email in Vivaldi, will see how that goes!

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Have given up. Set up email in Vivaldi, will see how that goes!