This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Removing a primary email address that is no longer functional

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

dfeldmeyer
dfeldmeyer
more options

My original primary email is no longer functional, it was an ATT account compromised in a yahoo.com data breech some years ago. I was no longer an ATT customer at the time, so it would not let me log in to change my password. Now I want to remove it from firefox, and to do that I have to provide a confirmation code sent to that dead email account. Is there some other way to remove it and switch a current email address to my primary email?

My original primary email is no longer functional, it was an ATT account compromised in a yahoo.com data breech some years ago. I was no longer an ATT customer at the time, so it would not let me log in to change my password. Now I want to remove it from firefox, and to do that I have to provide a confirmation code sent to that dead email account. Is there some other way to remove it and switch a current email address to my primary email?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You will have to create a new Firefox Account with an email address you can confirm.