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Upgrade/install incomplete, folders and mail messages not visible

david.small3
david.small3
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Recently upgraded to Thunderbird 102.4.1 (64-bit) for Windows 10.

After upgrade, I have the following:

  • Even with View All Folders, I can see no folders in my folder pane
  • Even if I Go to a specific Inbox, I see no messages in my message pane
  • I'm unable to see any messages, in any obvious way
  • While "About Thunderbird" shows that I am on the latest release, "More Troubleshooting Information"|"Show Update History" suggests "Install Pending"

Things I have tried:

  • Deleting (or, rather, moving to a "deleted" subfolder) the items suggested in https://support.mozilla.org/bm/questions/1281467
  • Re-installing Thunderbird
  • Rebooting
  • Removing MalWare Bytes and similar anti-malware, anti-virus software from the machine
Recently upgraded to Thunderbird 102.4.1 (64-bit) for Windows 10. After upgrade, I have the following: * Even with View All Folders, I can see no folders in my folder pane * Even if I Go to a specific Inbox, I see no messages in my message pane * I'm unable to see any messages, in any obvious way * While "About Thunderbird" shows that I am on the latest release, "More Troubleshooting Information"|"Show Update History" suggests "Install Pending" Things I have tried: * Deleting (or, rather, moving to a "deleted" subfolder) the items suggested in https://support.mozilla.org/bm/questions/1281467 * Re-installing Thunderbird * Rebooting * Removing MalWare Bytes and similar anti-malware, anti-virus software from the machine

All Replies (2)

david.small3
david.small3 Question owner
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Going through https://support.mozilla.org/en-US/questions/1387443 , methodically, since it appears to be the same problem.

However, I see that a new sub-version 102.4.2 is available, so I chose to upgrade. I still have the problem. Now, About Thunderbird offers a "Restart to update Thunderbird" button. Clicking it restarts TB, but the button is still there. And "More Troubleshooting Information"|"Show Update History" doesn't show an update to 102.4.2, at all...and still shows "Install Pending" for 102.4.1.

david.small3
david.small3 Question owner
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Created a new profile, as suggested. Magic happened. All worked. (I wasn't sure how to "import" the profile, so I pointed my new profile at the local folders portion of the original profile...kluge-y, of course, and it would be good to know how to do this more properly)