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windows 7 file manager has been crashing multiple times per day for the past month. has never filed before for the 10 + years on y windows 7 software. i have submitted a cresah report and copied it onto a Windows word document

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  • 14 views
  • Last reply by Terry

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A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangXProcB1
 Application Name:	explorer.exe
 Application Version:	6.1.7601.23537
 Application Timestamp:	57c44efe
 Hang Signature:	28aa
 Hang Type:	68
 Waiting on Application Name:	svchost.exe:{01576f39-90de-4d6e-a068-5b20c22baaee}
 Waiting on Application Version:	0.0.0.0
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	28aac059180ebb2ebc9c185bc26fe9e7
 Additional Hang Signature 2:	cbed
 Additional Hang Signature 3:	cbedc5ab02190259ba0aa6aa2da3ad74
 Additional Hang Signature 4:	ba44
 Additional Hang Signature 5:	ba44b908824def2bb0a441dd70128352
 Additional Hang Signature 6:	d795
 Additional Hang Signature 7:	d795469e62ccdd4e754b75cc748ad6c9
A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: explorer.exe Application Version: 6.1.7601.23537 Application Timestamp: 57c44efe Hang Signature: 28aa Hang Type: 68 Waiting on Application Name: svchost.exe:{01576f39-90de-4d6e-a068-5b20c22baaee} Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 28aac059180ebb2ebc9c185bc26fe9e7 Additional Hang Signature 2: cbed Additional Hang Signature 3: cbedc5ab02190259ba0aa6aa2da3ad74 Additional Hang Signature 4: ba44 Additional Hang Signature 5: ba44b908824def2bb0a441dd70128352 Additional Hang Signature 6: d795 Additional Hang Signature 7: d795469e62ccdd4e754b75cc748ad6c9

All Replies (3)

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FYI Windows 7 support has ended and it could be O/S related problem as well. svchost.exe and explpore are Windows system file not a firefox file. You should also post the crash report here as well so those with experience working with crash report can open and look at the report.

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I'll ask the question... Why post this issue here? Do you feel it has something to do with Firefox? What troubleshooting steps have you tried? What are you doing before the crash? Does it happen under a different Windows account? Does it happen with Windows in Safe Mode? What security software are you running?

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FYI, contrary to what was said earlier, Firefox still supports Windows 7. Others have reported issues between Firefox and Explorer.

https://www.mozilla.org/en-US/firefox/106.0.5/system-requirements/