Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Two apparent error troubles in and with my Firefox account

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Dropa

tuulen
tuulen
more options

Hello!

Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information.

I have a secondary email listed in my Firefox account, [email2]@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my [email1]@gmail.com Gmail account I can send a test message to my [email2]@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google.

I thank you. – Doug

Hello! Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information. I have a secondary email listed in my Firefox account, [email2]@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my [email1]@gmail.com Gmail account I can send a test message to my [email2]@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google. I thank you. – Doug

Modified by Andrew

All Replies (1)

Dropa
Dropa
more options

You need to see in your profile which is the Master login account email and that's where Firefox password reset is sent to. It doesn't use the secondary to verify it's the Primary email login that is used for verification. Firefox has nothing to do with gmail accounts on Google side you can send and receive from either accounts back and forth. If you can't verify with the Primary email on gmail then you can't change the user email login or update the Primary email login.