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sending emails

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by david

Smoky Mtn Graphics
Smoky Mtn Graphics
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I can't send emails - this has happened before when Thuderbird is updated - in the past it eventually comes back - this time which has been several days - it still will not let me send - nothing has changed as far as my settings via my provider [Spectrum/Charter] - I have attached a screen shot of the error message I continually receive - please help

I can't send emails - this has happened before when Thuderbird is updated - in the past it eventually comes back - this time which has been several days - it still will not let me send - nothing has changed as far as my settings via my provider [Spectrum/Charter] - I have attached a screen shot of the error message I continually receive - please help
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
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What was the explanation provided for that error code?

Smoky Mtn Graphics
Smoky Mtn Graphics Question owner
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This did not resolve my problem - there was no answer just a question but it would not let me reply - here is the answer to the question which was on the file I attached to my initial inquiry - which I am attaching to this as well This has happened with every update for Thunderbird with nothing changing with my internet supplier

david
david
  • Top 10 Contributor
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Here is the error message that spectrum was trying to get you to read: "The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us"

Did you contact them on this topic?