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Not able to unlock Access to Saved Logins

  • 6 replies
  • 0 have this problem
  • 2 views
  • Last reply by Paul

hkorour
hkorour
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Recently I found that I can't access to on all saved loigns and password on my phone Android Samsung. The face recognition pops out but failed to recognize and allow me to go the list. ... all things are correct on my phone. The face recognition is working, one time un-install Firefox and Re-install again, nothing fixed.

There is no other solution that even can use my pattern to unlock.

Couldn't make screen shot, the security features not allow me to do.

Recently I found that I can't access to on all saved loigns and password on my phone Android Samsung. The face recognition pops out but failed to recognize and allow me to go the list. ... all things are correct on my phone. The face recognition is working, one time un-install Firefox and Re-install again, nothing fixed. There is no other solution that even can use my pattern to unlock. Couldn't make screen shot, the security features not allow me to do.

All Replies (6)

cor-el
cor-el
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  • Top 10 Contributor
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I need to tap that face recognition security pop-up to confirm and continue to viewing the logins. Doesn't that work for you ?

hkorour
hkorour Question owner
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No, is poped up but not working

Paul
Paul
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Hi

Thank you for your question.

Do you have the user credentials saved in Firefox for Android?

In the Logins and Passwords option in the Firefox for Android Settings menu, do you have "Autofill in Firefox" selected?

hkorour
hkorour Question owner
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Here is my screen shot

Paul
Paul
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Hi

This is something that our developers are aware of and are looking into. You can follow progress on this and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1817926

Paul
Paul
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Hi

Thank you for your patience while we have been looking into the password auto-fill issue in Firefox for Android. I have been advised by our developers that this issue is due to be fixed in Firefox for Android 117, which is due to be made available from the end of this month. Please look out for an update from the Google Play store.

Thank you.