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PDF takes 27 seconds to load

Kenneth
Kenneth
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I'm on Firefox 110.0.1 (64-bit) and running in troubleshoot mode. Under settings, I have "Portable Document Format (PDF)" configured to "Open in Firefox". Some PDF documents show up as blank for ~27 seconds, but show up immediately on Chrome.

I've downloaded an installation guide PDF file from the store.ui.com website.

For example, you can look at the doorbell camera: https://store.ui.com/collections/unifi-protect/products/g4-doorbell-pro Then select instructions and manuals to expand the PDF files available.

I'm on Firefox 110.0.1 (64-bit) and running in troubleshoot mode. Under settings, I have "Portable Document Format (PDF)" configured to "Open in Firefox". Some PDF documents show up as blank for ~27 seconds, but show up immediately on Chrome. I've downloaded an installation guide PDF file from the store.ui.com website. For example, you can look at the doorbell camera: https://store.ui.com/collections/unifi-protect/products/g4-doorbell-pro Then select instructions and manuals to expand the PDF files available.
Attached screenshots

Modified by Kenneth

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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The only issue I see is that the 1st page doesn't start at the top, I had to scroll down very far before seeing anything in Firefox. see screenshots The layout is different in chrome. When opening in Firefox, I watch the loading circle and it was just about as fast for me as Chrome. When the loading circle went away, I had to scroll very far to see the first image.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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From looking at their forum, it appears that the manufacture has things working better in Chrome compared to Firefox. https://community.ui.com/search/questions/?q=firefox

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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This thread is interesting... https://community.ui.com/questions/issues-with-firefox-quantum/3257e607-f8ee-49aa-a5d2-ab13349903b8

Kenneth
Kenneth Question owner
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Hmm interesting, I do see the same thing. I tried out a couple of different PDFs on their store website (mostly installation guides), but it's a very mixed bag. This one is a blank PDF for me: https://dl.ui.com/qig/uc-ev-station.pdf

It's odd that it's not loading anything above that page. It was sort of important to know which screw types were included... Maybe I'll have to accept it's just an Ubiquiti thing.