This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird IMAP Account won't connect with Server

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by christ1

more options

Thunderbird was working great and it has been my favorite email program for years. However, now it won't sync with the server. It asks me to put in my password. I use the same password as I do to log into gmail from the web and it gives me the error that the password is incorrect.

All of the help information is based upon previous versions of Thunderbird and not the current. There is no option to delete account and add it as a new account.

I guess it is time to switch to Outlook.

If anyone has ideas to fix this, I would appreciate it.

Thunderbird was working great and it has been my favorite email program for years. However, now it won't sync with the server. It asks me to put in my password. I use the same password as I do to log into gmail from the web and it gives me the error that the password is incorrect. All of the help information is based upon previous versions of Thunderbird and not the current. There is no option to delete account and add it as a new account. I guess it is time to switch to Outlook. If anyone has ideas to fix this, I would appreciate it.

All Replies (1)

more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.