Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird will not import from previous profile--gives error message

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

bob348
bob348
more options

Attempts to import from a previous [recent] profile generate this error message:

uncaught exception: Object Uncaught (in promise) Exception { name: "", message: "Component returned failure code: 0x80550013 [nsIMsgFolder.createSubfolder]", result: 2153054227, filename: "resource:///modules/ThunderbirdProfileImporter.jsm", lineNumber: 725, columnNumber: 0, data: null, stack: "_importMailMessagesToLocal@resource:///modules/ThunderbirdProfileImporter.jsm:725:31\nstartImport@resource:///modules/ThunderbirdProfileImporter.jsm:146:12\nstartImport@chrome://messenger/content/aboutImport.js:701:30\nonclick@about:import#:1:19\n", location: XPCWrappedNative_NoHelper }

Can anyone decipher this?

Attempts to import from a previous [recent] profile generate this error message: uncaught exception: Object Uncaught (in promise) Exception { name: "", message: "Component returned failure code: 0x80550013 [nsIMsgFolder.createSubfolder]", result: 2153054227, filename: "resource:///modules/ThunderbirdProfileImporter.jsm", lineNumber: 725, columnNumber: 0, data: null, stack: "_importMailMessagesToLocal@resource:///modules/ThunderbirdProfileImporter.jsm:725:31\nstartImport@resource:///modules/ThunderbirdProfileImporter.jsm:146:12\nstartImport@chrome://messenger/content/aboutImport.js:701:30\nonclick@about:import#:1:19\n", location: XPCWrappedNative_NoHelper } Can anyone decipher this?

All Replies (3)

david
david
  • Top 10 Contributor
more options

I have no answer, but if you tell what OS and how you imported, step by step, it may be useful. Thank you.

bob348
bob348 Question owner
more options

I am using the latest update to Win 11. I attempted the import by using Tools>Import from another Thunderbirds Installation>Choose a profile folder>D:\gfw0zfjw.default>Mail Messages>Start import

david
david
  • Top 10 Contributor
more options

I suggest then using the older approach of copying it in yourself or use Profile Manager. Click the Windows key and 'r' key and window opens. Enter thunderbird.exe -p and press enter. This opens profile manager and you can click 'create profile' then click next, then enter a name and click the browse button to locate and select the desired profile. If the profile is not corrupted, thunderbird should be able to use it. Good luck.