This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I don't know how to reset my password. Please help

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

lilliantheodor
lilliantheodor
more options

I can't reset my password. I reset my password for my main email but missed the box that popped up and needed a retry but it wouldn't open up for me again. How can I open that little box to reset my password?

I can't reset my password. I reset my password for my main email but missed the box that popped up and needed a retry but it wouldn't open up for me again. How can I open that little box to reset my password?

All Replies (3)

Dropa
Dropa
more options

The original email and password must be used before one can change email login or password. If you lost or don't know these two there there is nothing more any users can help here. Firefox account email login and your email password aren't the same.

Terry
Terry
more options

I'm not sure what you are asking but this article may help.

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues, try to login to the Firefox Account via this website.