This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot log into firefox

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by gridsleep

gridsleep
gridsleep
more options

My Windows 10 computer died yesterday and I have only an old Windows XP computer at the moment. The best it can run is Firefox 52.9. I cannot log into my Firefox account to sync the settings and favorites. The wait spinner just sits there and the login page never shows, whether it is in about: or in mozilla.com. Is there any way to log in to sync the browser or should I just forget about it? This message is being texted from an Android phone, painfully slowly. I loathe texting. Thanks for your time.

My Windows 10 computer died yesterday and I have only an old Windows XP computer at the moment. The best it can run is Firefox 52.9. I cannot log into my Firefox account to sync the settings and favorites. The wait spinner just sits there and the login page never shows, whether it is in about: or in mozilla.com. Is there any way to log in to sync the browser or should I just forget about it? This message is being texted from an Android phone, painfully slowly. I loathe texting. Thanks for your time.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I'm not sure if the Firefox Account website still supports XP for logging in, I think that Sync will work, but logging in could be a problem.

Did you check if its hard drive is still healthy by trying to connect the drive via a USB interface ?

gridsleep
gridsleep Question owner
more options

Sync requires being logged into Firefox. How would a user be allowed access to personal data on the server without identity validation? I am sure the drives are all right, but I do not have a USB adapter for a 2" drive, nor would that serve any purpose in this situation. This old version of Firefox cannot simply grab data from a user directory that was in another computer that was using a more advanced operating system. If this old version of Firefox can't log in then I will simply learn to live with it.