This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email account deleted - want to keep emails, wont copy

  • 4 replies
  • 1 has this problem
  • 28 views
  • Last reply by Ozzie Denis

more options

I have an email account that has been deleted but I want to keep the original emails and move them into a local folder. I have tried to move, copy and paste, drag and drop but they will not copy to local. I have tried to move emails from other accounts but cannot do this either but have done before, I am not sure if this is related to the deleted account or if there is another issue.

I have an email account that has been deleted but I want to keep the original emails and move them into a local folder. I have tried to move, copy and paste, drag and drop but they will not copy to local. I have tried to move emails from other accounts but cannot do this either but have done before, I am not sure if this is related to the deleted account or if there is another issue.

Chosen solution

Sounds like you are looking at old data on the emails. Just the title that was downloaded. If the account is deleted, sorry to say but they're probably no longer accessible.

You may be able to contact the email provider and get them to restore the account from back-up depending on who they are, and how willing to do it, and at what price.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Sounds like you are looking at old data on the emails. Just the title that was downloaded. If the account is deleted, sorry to say but they're probably no longer accessible.

You may be able to contact the email provider and get them to restore the account from back-up depending on who they are, and how willing to do it, and at what price.

more options

No, I can read the emails, I just cant move these or current emails from a different address to a local drive

more options

Try this: - create empty dummy folders in Local Folders - exit thunderbird - in Windows FIle Explorer, locate the desired message folders in proflle (e.g., INBOX, INBOX.msf) and copy to Local folders - delete the dummy folders and rename your desired folders to the deleted names - restart thunderbird

more options

Thanks for your help. The email body eventually disappeared, ended up the email provider was in the process of removing access and wanted $$ to restore it, then took 7 days to do it. I kind of thought it wasn't Thunderbird but had to go through the process of eliminating it.