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Account disappeared and unable to add back again

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  • 1 has this problem
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  • Last reply by sfhowes

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My account has disappeared in Thunderbird and I am unable to add it back again.

My employer uses microsoft outlook accounts, and I have thus relied on the Owl ad-on for years to access this account.

I appreciate that the problems that I am experiencing are likely due to Owl, but I would appreciate any insights anyone might have on the source of problems and how to overcome them.

If I use automatic configuration then the search does not seem to bring up Owl as it should according to the manual (i.e., there is no exchange/office 365 option).

I am also unable to add the account with manual configuration, and I get an "error is undefined" message. I have attached a screenshot

I have contacted Owl support but have not received a response.

Any help would be much appreciated.

Kristian

My account has disappeared in Thunderbird and I am unable to add it back again. My employer uses microsoft outlook accounts, and I have thus relied on the Owl ad-on for years to access this account. I appreciate that the problems that I am experiencing are likely due to Owl, but I would appreciate any insights anyone might have on the source of problems and how to overcome them. If I use automatic configuration then the search does not seem to bring up Owl as it should according to the manual (i.e., there is no exchange/office 365 option). I am also unable to add the account with manual configuration, and I get an "error is undefined" message. I have attached a screenshot I have contacted Owl support but have not received a response. Any help would be much appreciated. Kristian
Attached screenshots

Modified by NoahSUMO

Chosen solution

This is very helpful in verifying the source of the problem. No response yet from Owl support.

You can still use Thunderbird with Owl if you downgrade from 115 to 102. The following instructions are very helpful.

https://www.reddit.com/r/Thunderbird/comments/16jwt7a/%E2%84%B9_how_to_downgrade_from_thunderbird_115_to_102/

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Chosen Solution

This is very helpful in verifying the source of the problem. No response yet from Owl support.

You can still use Thunderbird with Owl if you downgrade from 115 to 102. The following instructions are very helpful.

https://www.reddit.com/r/Thunderbird/comments/16jwt7a/%E2%84%B9_how_to_downgrade_from_thunderbird_115_to_102/

Modified by KSG

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This is fixed in the latest versions of Owl and ExQuilla.

https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/versions/