This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgrade to 115.4.1 / hyperlinks within emails no longer open.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Matt

more options

I received the latest update to v. 115.4.1 and after admiring the new look, I discovered that I could not open any type of hyperlink within an email. Right-clicking and selecting 'open in browser' fails to open the link as well. This was never an issue until this update. I am on a Win 11 desktop with Chrome set as my default browser. Please advise - I love this tool!

I received the latest update to v. 115.4.1 and after admiring the new look, I discovered that I could not open any type of hyperlink within an email. Right-clicking and selecting 'open in browser' fails to open the link as well. This was never an issue until this update. I am on a Win 11 desktop with Chrome set as my default browser. Please advise - I love this tool!

Chosen solution

Generally the issue is software firewalls when hyperlinks stop working post update.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Generally the issue is software firewalls when hyperlinks stop working post update.

more options

Matt - thanks for the quick response. The Norton 'smart firewall' needs to get a little smarter. I disabled it, opened Tbird and all links worked. I reenabled the 'smart firewall' and it suddenly 'got smarter' and allowed Tbird to function as expected.

more options

Sadly I can not even add a new account to Thunderbird with Norton installed without disabling "features" including SONAR, what ever that is. The whole product suffers from the not so smart issue.