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I can't sign into my online bank account from Firefox; and I can't watch YouTube.

  • 1 reply
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  • Last reply by Terry

Beki
Beki
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I can't access my online account from Firefox. I get the following message:

Our online banking system is currently unavailable. Please try again later. We're sorry for the inconvenience.

I can't watch YouTube videos because it says I'm using ad blockers (I disabled the ad blockers in Firefox that I didn't know had been activated, but it still won't let me watch anything but my channel.)

I can access my online account from Safari with no problems or messages.

Thank you for your help.

I can't access my online account from Firefox. I get the following message: Our online banking system is currently unavailable. Please try again later. We're sorry for the inconvenience. I can't watch YouTube videos because it says I'm using ad blockers (I disabled the ad blockers in Firefox that I didn't know had been activated, but it still won't let me watch anything but my channel.) I can access my online account from Safari with no problems or messages. Thank you for your help.
Attached screenshots

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Terry
Terry
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Youtube works with uBlock Origin as long as you keep it up to date. Remove the other content blockers.

https://addons.mozilla.org/firefox/addon/ublock-origin/

Your bank issue may be caused by cookies or old data. You could try clearing the cache then deleting Cookies. Use the Inspector (ctl+shft+i > the Storage tab) to clear cookies. If that doesn't work, try right-clicking the site in History then Forget about this site. Make sure you have a backup record of your user name and password before doing that because they will be forgotten also.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

If none of those fixes the issue, try restarting in troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

Modified by Terry