This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

115.4.3 (64-bit) Can't archive or delete an account

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

Mark Fadely
Mark Fadely
more options

My Thunderbird just updated to version 115.4.3 (64-bit). I have an old work-related email account that I have kept in order to refer to messages. With the new version of TB, I now get a pop-up every few minutes asking me to log in to this account. (This was not happening before the update.) This email account has been deleted by my employer, so my old credentials don't work.

How do I archive or (worst case) delete this account so that TB does not keep trying to log in and access messages there?

My Thunderbird just updated to version 115.4.3 (64-bit). I have an old work-related email account that I have kept in order to refer to messages. With the new version of TB, I now get a pop-up every few minutes asking me to log in to this account. (This was not happening before the update.) This email account has been deleted by my employer, so my old credentials don't work. How do I archive or (worst case) delete this account so that TB does not keep trying to log in and access messages there?

Chosen solution

highlight account in left sidebar, rightclick and select settings. scroll down left sidebar to 'account actions' and click the remove entry from that dropdown menu.

Read this answer in context 👍 0

All Replies (3)

david
david
  • Top 10 Contributor
more options

If this was a POP account, you could create a new folder in Local Folders, copy the messages from the old account to the new folder and then delete the account.

Mark Fadely
Mark Fadely Question owner
more options

Thanks, David, for your reply. I have copied my emails to a Local subfolder as you instructed. How do I now delete the account itself?

david
david
  • Top 10 Contributor
more options

Chosen Solution

highlight account in left sidebar, rightclick and select settings. scroll down left sidebar to 'account actions' and click the remove entry from that dropdown menu.