This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

youtube videos will not play video only get audio with green screen

  • 4 replies
  • 7 have this problem
  • 22 views
  • Last reply by TyDraniu

more options

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem
Attached screenshots

Chosen solution

Update your graphics drivers from the manufacturer's site.

If it still happens, you might need to disable hardware acceleration.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Update your graphics drivers from the manufacturer's site.

If it still happens, you might need to disable hardware acceleration.

more options

HP no longer supports my machine but disabling hardware acceleration seems to have solved the problem. Thanks.

more options

There is a bug in Firefox's webrender with youtube videos when you update to the version 120.

more options

It should be fixed in version 120.0.1