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HTML signature doesn't remain after closing program

  • 4 replies
  • 0 have this problem
  • 12 views
  • Last reply by tomtotzke

tomtotzke
tomtotzke
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Having issue with the signature staying in Thunderbird.

Some online help articles say there's an OK button to hit after pasting a signature in the box. I do not see one. On the latest version 115.6.1

Also I checked use HTML. Works fine when I go to sent an email right after doing this. However, after closing Thunderbird, it reverts back to an old signature.

Any ideas?

Having issue with the signature staying in Thunderbird. Some online help articles say there's an OK button to hit after pasting a signature in the box. I do not see one. On the latest version 115.6.1 Also I checked use HTML. Works fine when I go to sent an email right after doing this. However, after closing Thunderbird, it reverts back to an old signature. Any ideas?

Chosen solution

go to the troubleshooting information on the help menu open the profile folder using the button there. How many prefs.js files do you have, including the ones with a number in them? Clue, there should normally only be one.

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All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

go to the troubleshooting information on the help menu open the profile folder using the button there. How many prefs.js files do you have, including the ones with a number in them? Clue, there should normally only be one.

tomtotzke
tomtotzke Question owner
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Thanks so much Matt! That was the problem.

There were a bunch of Prefs.js files, and the main one had changed to read only. I changed the main Prefs.js properties to allow writing, changed the signature, and deleted the other files.

All is still working now after closing Thunderbird.

Matt
Matt
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What antivirus do you use? There have been a spate of these prefs.js error and I am looking for a cause? File contention or being read only are about the only thing that can cause the issue. But how they get there is the mystery I want to solve.

tomtotzke
tomtotzke Question owner
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Hey Matt .. had to check, as was a friend I was helping. It's McAfee provided by their ISP.