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Website issues, despite troubleshooting steps

  • 2 replies
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  • Last reply by peglinton

peglinton
peglinton
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I am trying to access my account on https://web.reflection.app/. The dashboard page partially loads, with other areas showing a spinning circle. Another page has the same issue, with most of the content not loading at all. See the attached screenshots. The website works fine in Chrome and Edge (which I know is also Chromium-based); and I have the same extensions in all three browsers. The website was reportedly built using Flutter.

I've added the website to the exceptions for cookies, tracking protection, and pop-ups. I've also tried refreshing Firefox, using a private window with no extensions, and creating a new profile with completely default settings. I've also tried the troubleshooting steps mentioned at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can and https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors.

I would appreciate any suggestions!

Thank you. Peter

I am trying to access my account on https://web.reflection.app/. The dashboard page partially loads, with other areas showing a spinning circle. Another page has the same issue, with most of the content not loading at all. See the attached screenshots. The website works fine in Chrome and Edge (which I know is also Chromium-based); and I have the same extensions in all three browsers. The website was reportedly built using Flutter. I've added the website to the exceptions for cookies, tracking protection, and pop-ups. I've also tried refreshing Firefox, using a private window with no extensions, and creating a new profile with completely default settings. I've also tried the troubleshooting steps mentioned at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can and https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors. I would appreciate any suggestions! Thank you. Peter
Attached screenshots

All Replies (2)

zeroknight
zeroknight
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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Are there any errors in the Web Console (Ctrl+Shift+K)?

peglinton
peglinton Question owner
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zeroknight said
Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy". Are there any errors in the Web Console (Ctrl+Shift+K)?

Thank you for the suggestions. Unfortunately, I still have the issue. Here are the messages from the Web Console: Got object store box in database store. js_primitives.dart:42 Got object store box in database prompt. js_primitives.dart:42 Got object store box in database analytics. js_primitives.dart:42 Got object store box in database supabase_cache. js_primitives.dart:42 Got object store box in database welcome_cache. js_primitives.dart:42 Got object store box in database guide_content_records_cache. js_primitives.dart:42 Got object store box in database guide_author_records_cache. js_primitives.dart:42 Got object store box in database guide_tag_records_cache. js_primitives.dart:42 Got object store box in database guide_collection_records_cache. js_primitives.dart:42 Got object store box in database deep_link_data_cache. js_primitives.dart:42 Using shared worker js_primitives.dart:42 Attempt to set a forbidden header was denied: origin 3 html_dart2js.dart:18611:23 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. 2 canvaskit.js:14:383 [2024-01-15T14:42:41.491Z] @firebase/analytics: The measurement ID in the local Firebase config (G-M6SBKXQSWL) does not match the measurement ID fetched from the server (G-4MDTRY0GSX). To ensure analytics events are always sent to the correct Analytics property, update the measurement ID field in the local config or remove it from the local config. environment.ts:91:16 Attempt to set a forbidden header was denied: origin 2 html_dart2js.dart:18611:23 Attempt to set a forbidden header was denied: origin 3 html_dart2js.dart:18611:23 Error: Promised response from onMessage listener went out of scope