This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird crashes after login fail.

  • 1 reply
  • 0 have this problem
  • 15 views
  • Last reply by Wayne Mery

keith.elmer
keith.elmer
more options

Thunderbird has stopped working; it crashes as soon as it gets ask for Gmail credentials. I uninstalled and reinstalled. The reinstall, which knows all the information so has not in fact been unistalled gets to gmail and asks for a password. but it has crashed at this point so will not accept the correct password. As it has crashed I can do nothing.

Thunderbird has stopped working; it crashes as soon as it gets ask for Gmail credentials. I uninstalled and reinstalled. The reinstall, which knows all the information so has not in fact been unistalled gets to gmail and asks for a password. but it has crashed at this point so will not accept the correct password. As it has crashed I can do nothing.
Attached screenshots

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Crash, meaning the login prompt just repeats?

Or do you actually get the crash reporter? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb