This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Emails Lost When Thunderbird Crashed Mid Download

  • 1 reply
  • 0 have this problem
  • 22 views
  • Last reply by Stans

David Abel
David Abel
more options

Hello, I have Thunderbird set up to download emails from my isp, and it's set up to clear the messages from the web server once downloaded. I check my messages on the isp webmail service during the day, so I know roughly how many messages will be downloading when I run Thunderbird.

Last night Thunderbird crashed midway through downloading emails and it took several attempts to reopen it. When I did get back in emails from the past 3 days are not in the inbox, but they have been deleted from the web server. They weren't in the deleted folder when I checked.

I contacted my isp to ask if they could recover the emails, but they didn't think they could with the emails having been deleted from the server.

I'm unable to confirm if the emails did download but they were removed from the web server so I wanted to know if there was any way to recover them within Thunderbird? Thanks in advance

Hello, I have Thunderbird set up to download emails from my isp, and it's set up to clear the messages from the web server once downloaded. I check my messages on the isp webmail service during the day, so I know roughly how many messages will be downloading when I run Thunderbird. Last night Thunderbird crashed midway through downloading emails and it took several attempts to reopen it. When I did get back in emails from the past 3 days are not in the inbox, but they have been deleted from the web server. They weren't in the deleted folder when I checked. I contacted my isp to ask if they could recover the emails, but they didn't think they could with the emails having been deleted from the server. I'm unable to confirm if the emails did download but they were removed from the web server so I wanted to know if there was any way to recover them within Thunderbird? Thanks in advance

All Replies (1)

Stans
Stans
more options

Recovery from within Thunderbird is not a feature or function that I've ever heard of. I always champion for regular backing up of Thunderbird data (entire Thunderbird profile folder), more so if you're not keeping the server copies of your messages. I understand why you may not prefer to leave messages on the server, but that comes with a greater responsibility of preventing data loss because anything can happen just because it can.