This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send email

  • 8 replies
  • 0 have this problem
  • 6 views
  • Last reply by jimlef

more options

I get this error message when trying to send email: Sending of the message failed. An error occurred while sending mail. The mail server responded: <gregc567@icloud.com>... Relaying denied. IP name possibly forged [209.206.90.114]. Please check the message recipient "gregc567@icloud.com" and try again.

I get this error message when trying to send email: Sending of the message failed. An error occurred while sending mail. The mail server responded: <gregc567@icloud.com>... Relaying denied. IP name possibly forged [209.206.90.114]. Please check the message recipient "gregc567@icloud.com" and try again.
Attached screenshots

All Replies (8)

more options

I recently got a new computer and set up my Thunderbird account on my new computer using the same settings from my old computer. I can receive mail but I can not send mail. I get this error message when I use the SMTP server Sending of the message failed. An error occurred while sending mail. The mail server responded: <gregc567@icloud.com>... Relaying denied. IP name possibly forged [209.206.90.114]. Please check the message recipient "gregc567@icloud.com" and try again.

I've changed the outgoing mail server to smtp.paonia.com from mail.paonia.com and it hasn't fixed the problem.

Modified by jimlef

more options

See https://kb.mozillazine.org/5.7.1_Unable_to_relay for potential problems.

Is your ISP also your email provider? Are you connected to the Internet using them?

more options

Thanks, but I looked at the web page and did not find a solution to this issue. No, my ISP is not my email provider.

more options

Any other ideas?

more options

This can happen if the sending email id and the email id on the SMTP server do not match. This can also happen if secure authentication is required, yet not provided. Possibly, if you post the screenshot of SMTP server settings, some ideas may surface. Thank you

more options

Thanks. I ended up setting a new existing email account using imap. Seems to be working now.

more options

So what are the differences between the two outgoing servers in outgoing server (SMTP) the old and the new?

more options

Nothing as far as I can see. It looks like the same port # is being used. I am far from being tech savvy.... In situations like this, I just move from one proposed solution to the next until the problem is solved. or not.