This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email labels(tags) disappeared

more options

Goodnight,

I use Thunderbird with a shared email address, so I apply labels to know who each email received is from. But unfortunately, when I opened Thunderbird, all the tags that had my name disappeared, and I don't think I removed them, as other tags from other people are still there, which doesn't make sense if by chance I had removed all the tags. Would there be a way to get around this problem?

Goodnight, I use Thunderbird with a shared email address, so I apply labels to know who each email received is from. But unfortunately, when I opened Thunderbird, all the tags that had my name disappeared, and I don't think I removed them, as other tags from other people are still there, which doesn't make sense if by chance I had removed all the tags. Would there be a way to get around this problem?

Chosen solution

I suggest you change your strategy on identifying your messages, possibly using a filter to move your messages to a separate folder. Tags are sensitive to server updates and I would not rely on them on other than the PC on which they were created.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

I suggest you change your strategy on identifying your messages, possibly using a filter to move your messages to a separate folder. Tags are sensitive to server updates and I would not rely on them on other than the PC on which they were created.

more options

david said

I suggest you change your strategy on identifying your messages, possibly using a filter to move your messages to a separate folder. Tags are sensitive to server updates and I would not rely on them on other than the PC on which they were created.

Thanks for the sugestion David.