This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Disappered synchronized emails in inbox.

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by teknikal

more options

I double or multiple clicked the Get Messages button. The Thuderbird app hung abit, then my inbox was empty, except for one new email that came in. Could a synchronization error result in the loss of 1000 plus synchronized emails stored locally in my inbox? The local inbox emails were deleted on the IMAP server when downloaded. They don't show up anywhere at all. No sub-folders, trash or anywhere else. I did however end up with 1000 empty emails all dated for 1969 with no information in them at all, no headers no content, just dates. How do I find the real emails? There are two files with today's date on them labeled inbox in the inbox folder for Thunderbird. One has a . One looks large enough to be the correct one. It has a .MSF extension, the other has none. I am a long time user and will likely be looking for a new app if I can not recover these emails. Allen M. Abrahams

I double or multiple clicked the Get Messages button. The Thuderbird app hung abit, then my inbox was empty, except for one new email that came in. Could a synchronization error result in the loss of 1000 plus synchronized emails stored locally in my inbox? The local inbox emails were deleted on the IMAP server when downloaded. They don't show up anywhere at all. No sub-folders, trash or anywhere else. I did however end up with 1000 empty emails all dated for 1969 with no information in them at all, no headers no content, just dates. How do I find the real emails? There are two files with today's date on them labeled inbox in the inbox folder for Thunderbird. One has a . One looks large enough to be the correct one. It has a .MSF extension, the other has none. I am a long time user and will likely be looking for a new app if I can not recover these emails. Allen M. Abrahams

Chosen solution

I deleted the inbox.MSF with Thunderbird closed. When I reopened the app, all the missing emails appeared in the local inbox folder, not the IMAP server account Inbox folder. I am told Mozilla Thunderbird will rebuild the deleted .msf index files automatically. In this case it seems to have worked, as the files were no where to be found, even in that folder. AA

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I deleted the inbox.MSF with Thunderbird closed. When I reopened the app, all the missing emails appeared in the local inbox folder, not the IMAP server account Inbox folder. I am told Mozilla Thunderbird will rebuild the deleted .msf index files automatically. In this case it seems to have worked, as the files were no where to be found, even in that folder. AA