We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

INbox corruption

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by Wayne Mery

wcmead
wcmead
more options

I'm having periodic, random corruption of my Inbox. I have tried deleting the index file and recreating it. No help.

I read previous conversations and, frequently, the advice is to turn off your virus checker. Turning off Norton 360 is not acceptable, unless there is an alternate way of preventing viruses entering through email. Is there another way to handle the problem?

I have about 3500 emails in my Inbox. Could there be a bug that shows up when the Inbox gets big?

I'm running Windows 10 and I have no other corruption problems or oddities on the machine.

Thanks.

I'm having periodic, random corruption of my Inbox. I have tried deleting the index file and recreating it. No help. I read previous conversations and, frequently, the advice is to turn off your virus checker. Turning off Norton 360 is not acceptable, unless there is an alternate way of preventing viruses entering through email. Is there another way to handle the problem? I have about 3500 emails in my Inbox. Could there be a bug that shows up when the Inbox gets big? I'm running Windows 10 and I have no other corruption problems or oddities on the machine. Thanks.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The general advice is not to 'turn off' the antivirus, but to exclude the TB profile folder from AV scanning, while retaining the real-time background scanning that should guard against opening infected attachments.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Norton_Security

http://kb.mozillazine.org/Antivirus_software

Test the effect of bypassing startup apps like AV by running Windows in safe mode.

wcmead
wcmead Question owner
more options

Thank you! I've taken your advice and excluded virus scanning of the profile directory. Since this has been happening at random intervals, I probably won't know for awhile. Will post again if trouble recurs.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

wcmead said
Thank you! I've taken your advice and excluded virus scanning of the profile directory. Since this has been happening at random intervals, I probably won't know for awhile. Will post again if trouble recurs.

Also please update even if the problem does not recur. Thanks.