This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to view streams/YouTube quality issues

zephyrvalkyrie
zephyrvalkyrie
more options

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.
Attached screenshots

Chosen solution

Does the ESR version work (115)?

Read this answer in context 👍 1

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you show what happens with this stream? https://www.youtube.com/watch?v=bXZLTPV6c-Y

It works for me. see screenshot What OS? What security software are you running?

zephyrvalkyrie
zephyrvalkyrie Question owner
more options

The link you sent me is a video, not a stream (stream has ended since your message was sent). It works as normal, and the chat replay is seemingly available (can't find a spot where a message is sent, but the chat updates as I scrub through the video).

I am running Firefox 123.0.1 (64-bit) and Mac OS Sonoma 14.3.1.

I am not running any external security software, and it is not uBlock Origin, as the issue was not solved when I switched to Troubleshooting Mode.

zeroknight
zeroknight
more options

Chosen Solution

Does the ESR version work (115)?

zephyrvalkyrie
zephyrvalkyrie Question owner
more options

zeroknight said
Does the ESR version work (115)?

Yes! Thank you so much, I didn't know that this was a thing.