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logging in to USAA.com

timingiseverything1963
timingiseverything1963
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All of a sudden, I can no longer logon to my USAA account via Firefox on my desktop computer. The USAA logon page opens with no problem, but after entering my credentials I get the following pop-up: "We are unable to complete your request. Our system is currently unavailable. Please try again later." It works fine on my laptop

All of a sudden, I can no longer logon to my USAA account via Firefox on my desktop computer. The USAA logon page opens with no problem, but after entering my credentials I get the following pop-up: "We are unable to complete your request. Our system is currently unavailable. Please try again later." It works fine on my laptop

All Replies (4)

zeroknight
zeroknight
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Does it still show that message with a random username/password?

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

timingiseverything1963
timingiseverything1963 Question owner
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I've cleared cookies I added usaa.com and the logon address as an exception enhanced tracking protection can't be turned off, but it is set to standard troubleshoot mode did not help I can access the site from my laptop and my phone

zeroknight
zeroknight
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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

timingiseverything1963
timingiseverything1963 Question owner
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I think that I previously refreshed the profile. I have a profile that I no longer have access to because Firefox won't reset my password and the current profile is always disconnected. I downloaded the Developer Edition and I can log into USAA. I suppose I can just use that instead of regular Firefox.