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Kaspersky Plus is loading a three-year-old Firefox profile

Bill Welland
Bill Welland
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Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored passwords - but the bookmarks and passwords in the standard (i.e. not Protected Browser) Firefox remain the current set. Unfortunately this is a different set, so I no longer have access to the Protected passwords etc. Although Firefox has just updated to 124.0.1 the About display in Protected Browser insists "Firefox is being updated by another instance". Kaspersky have studied the GetSystemInfo report and cannot find anything amiss, so is Firefox causing the problem? e.g. where in Firefox did Kaspersky manage to find a three-years-out-of-date set of bookmarks and passwords?

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored passwords - but the bookmarks and passwords in the standard (i.e. not Protected Browser) Firefox remain the current set. Unfortunately this is a different set, so I no longer have access to the Protected passwords etc. Although Firefox has just updated to 124.0.1 the About display in Protected Browser insists "Firefox is being updated by another instance". Kaspersky have studied the GetSystemInfo report and cannot find anything amiss, so is Firefox causing the problem? e.g. where in Firefox did Kaspersky manage to find a three-years-out-of-date set of bookmarks and passwords?

All Replies (3)

Bill Welland
Bill Welland Question owner
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Attached images show how different the History is in Protected Browser and normal Firefox - the Protected Browser can't see any history more than a week ago (when I did the update) unless it's far longer ago.

zeroknight
zeroknight
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Visit about:profiles in the address bar to see if you have multiple profiles.

Settings could also have been imported from a different browser on your system.

Bill Welland
Bill Welland Question owner
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Thank you zeroknight, but although this does show me there are two profiles, I don't know how to find out which is what. Firefox knows which profile applies in normal use (and says "This profile is in use and it cannot be deleted"), when I'm in Protected browser as shown in the attached , Firefox doesn't appear to know it's in use at all.