This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost HTML and remote images on incoming emails

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by Lee

Lee
Lee
more options

I am having a problem with incoming emails appearing in non-HTML format (see below), and I have checked "Allow remote content in messages" and there are no exceptions. Is there another setting that would cause the loss of HTML formatting and/or remote images? (see images of same email in full HTML and without) Thanks for any suggestions Lee

I am having a problem with incoming emails appearing in non-HTML format (see below), and I have checked "Allow remote content in messages" and there are no exceptions. Is there another setting that would cause the loss of HTML formatting and/or remote images? (see images of same email in full HTML and without) Thanks for any suggestions Lee
Attached screenshots

Chosen solution

Found the problem - Message Body had somehow switched (I have no idea how), but that solved it.

Read this answer in context 👍 0

All Replies (1)

Lee
Lee Question owner
more options

Chosen Solution

Found the problem - Message Body had somehow switched (I have no idea how), but that solved it.