This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All mails in T-Online account deleted

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by christ1

peter.wackerbauer
peter.wackerbauer
more options

Hi everyone,

I have a problem with my T-Online account.

Thunderbird ESR 115.11.0

Windows 11

IMAP

As soon as I open Thunderbird, all 8400 mails in the account are deleted.

Only the mails from yesterday and today are still there. The account also works - sending and receiving.

Other accounts (Gmail and Strato ) are ok.

Have copied an offline backup of the account to TB - as soon as I go online the mails are deleted again.

Copying and moving the mails offline to a local folder does not work either.

TB first tries to establish a connection to the server - which of course doesn't work offline.

Would hate to reinstall as there are a lot of local folders.

I'm at a bit of a loss - thanks for your help

Hi everyone, I have a problem with my T-Online account. Thunderbird ESR 115.11.0 Windows 11 IMAP As soon as I open Thunderbird, all 8400 mails in the account are deleted. Only the mails from yesterday and today are still there. The account also works - sending and receiving. Other accounts (Gmail and Strato ) are ok. Have copied an offline backup of the account to TB - as soon as I go online the mails are deleted again. Copying and moving the mails offline to a local folder does not work either. TB first tries to establish a connection to the server - which of course doesn't work offline. Would hate to reinstall as there are a lot of local folders. I'm at a bit of a loss - thanks for your help

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
Have copied an offline backup of the account to TB - as soon as I go online the mails are deleted again.

If your account is IMAP, then this is exactly what happens.

Copying and moving the mails offline to a local folder does not work either.

"does not work" is not helpful information. You'd need to be more specific about what you're doing, and what happens.

TB first tries to establish a connection to the server

You'll have to restore your backed up messages to your Local Folders account first, and then upload them to the IMAP server.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.