This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Brower doesn't load pages much of the time.

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by edampf2794

edampf2794
edampf2794
more options

For months, Firefox will not load pages, like for google for instance. I will press Enter to load the page and it just won't do anything. Sometimes quitting and restarting fixes the issue, sometimes it doesn't. It isn't my internet, as I often have to open Safari to load the page instead, which always works.

I just did a refresh of Firefox, but the issue persists. It's getting to the point of potentially switching browsers. It's frustrating to have to switch browsers if I need a page to load.

For months, Firefox will not load pages, like for google for instance. I will press Enter to load the page and it just won't do anything. Sometimes quitting and restarting fixes the issue, sometimes it doesn't. It isn't my internet, as I often have to open Safari to load the page instead, which always works. I just did a refresh of Firefox, but the issue persists. It's getting to the point of potentially switching browsers. It's frustrating to have to switch browsers if I need a page to load.
Attached screenshots

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

edampf2794
edampf2794 Question owner
more options

Hi! Thanks for your reply.

I just changed the setting to 'No Proxy' and now Firefox won't load any websites at all, not just Google. I changed it back to the original setting which was 'Use the system proxy settings' but it still won't load any pages. I am using the Private Internet Access VPN. Firefox does work when the VPN isn't on, but I do prefer using my VPN most of the time so I'd like to see if I can fix this.

Does it have to do with the DNS at all? I've read a couple of people's experiences with this from some years ago where they changed DNS settings and that resolved it, but I'm not savvy enough to implement their instructions myself.

edampf2794
edampf2794 Question owner
more options

An IT friend of mine was able to help fix the issue. I typed about:config in the Firefox address bar and then, set network.dns.disableIPv6 to True. Pages are now loading.