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Imported mail messages are empty

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  • Last reply by david

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I'm trying to import local mail folders from PostBox v3.0.8 into Thunderbird.

I first tried the included Import Tool and selected "Import from another Thunderbird installation" since PostBox is a fork of Thunderbird and supposedly very compatible. This seemed to go fine and all folders with the exact same numbers of messages were imported and the headers looked fine. However, when I open any message, it is completely empty (not even the from, to, subject fields are shown, just a white window).

I then just manually copied the Postbox mail folders directly into the Thunderbird folder. This also seemed to go fine (as above) but also, all messages were empty.

How can I import the messages correctly?

I'm trying to import local mail folders from PostBox v3.0.8 into Thunderbird. I first tried the included Import Tool and selected "Import from another Thunderbird installation" since PostBox is a fork of Thunderbird and supposedly very compatible. This seemed to go fine and all folders with the exact same numbers of messages were imported and the headers looked fine. However, when I open any message, it is completely empty (not even the from, to, subject fields are shown, just a white window). I then just manually copied the Postbox mail folders directly into the Thunderbird folder. This also seemed to go fine (as above) but also, all messages were empty. How can I import the messages correctly?

Chosen solution

I suggest checking your settings in View>message body as to see if you're set for plain text. HTML, if present, is tightly embedded into the message. But you at least have the content. I'm glad for that.

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I just imported a message folder from a Local Folders in Postbox and it worked fine. I did it two ways, once with importexporttools import mbox option and once by oopying with windows file explorer. Might the message folders you're copying be IMAP account? Admittedly, I used a more recent version of Postbox, but I doubt that would be a concern.

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They're not IMAP, just local folders where emails from POP accounts where automatically moved into with filter rules.

With Importexporttools, do you mean some add-on to Thunderbird, or the standard included Import tool in the Tools menu?

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yes, the addon importexporttools

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Which one do you mean? I can only find this one calles "ImportExportTools NG":

https://addons.thunderbird.net/en-US/thunderbird/search/?q=importexporttools&appver=128.1.0&platform=WINNT

It only offers "Import Profile" menu option which imports the entire profile. There is no mbox import option.

When I import the entire Postbox profile, it imports all the (local) folders and messages headers, but now all emails contain hexadecimal gibberish.

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My earlier instructions were obviously vague. I stated i was at Local Folders. Highlight Local Folders, rightclick and there is an import mbox option.

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Thanks. This way it imported the message contents as well. However, HTML formatting and all images and attachments are missing.

Modified by Pete393

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Chosen Solution

I suggest checking your settings in View>message body as to see if you're set for plain text. HTML, if present, is tightly embedded into the message. But you at least have the content. I'm glad for that.

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Wow, it works!

After setting "Message body as" (under More button) to "Original HTML" it works (and this applies to all emails). I had no idea it was showing plain text by default for imported emails (all new incoming emails did show in HTML by default).

Thanks a lot for your help.

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You are very welcome.

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